This website is committed to providing customers with high-quality vacuum cleaner products and a worry-free shopping guarantee. If you are not satisfied with your purchase, you can apply for a refund and return according to the following refund and return policy.

I. Scope of Refund and Return

Orders meeting the following conditions can be returned or refunded:

The application is submitted within the specified period (usually within 30 days of receiving the goods).

The goods are not visibly used or damaged, and the original packaging, accessories, and instructions are retained.

Dissatisfaction due to quality issues, incorrect shipment, or damage during transportation.

The following situations may not support refunds:

The goods have been severely used or damaged by human error.

The specified return period has expired.

Goods returned without authorization.

II. Refund Process

Contact customer service to submit a refund application, providing the order number and a description of the problem.

After customer service approval, a return authorization (RMA number) will be provided.

The user follows the instructions to return the goods to the designated return address.

After receiving and inspecting the goods, we usually process the refund within 3–7 business days.

The refund will be returned to your original payment account. The specific arrival time depends on the processing speed of the payment platform or bank.

III. Return Shipping Costs

• Returns due to quality issues or incorrect shipment: Shipping costs will be borne by our company.
• Returns due to personal reasons (e.g., dislike, mistaken purchase): Shipping costs will be borne by the customer.
• IV. Return Address
• Please send the returned goods to the following address and be sure to indicate the order number and RMA number in the package:
• 10082 HOLLY LANE APT 2W DES PLAINES, IL
• V. Refund Policy
• Refunds will be initiated after the returned goods have been confirmed to be in good condition.
• Original shipping costs (if any) will not be refunded in cases of returns not due to quality issues.
• If the goods fail quality inspection, a refund may be refused or only a partial refund may be issued.
• VI. Important Notes
• Unauthorized returns may not be eligible for a refund.
• Please use a trackable shipping method to return the goods.
• Please pack the goods properly to avoid damage during transportation.
• This refund policy may be updated according to business adjustments; the latest version is subject to the information published on the website.